bluemercury

We make every effort to send your order as soon as possible. Due to high volume, shipping and delivery times may be delayed. This timing includes processing, weekends, and/or holidays. Contact us at team@bluemercury.com or 1-800-355-6000 or reach out on Instagram @bluemercury. We appreciate your patience!

Holiday Shipping Information

We cannot guarantee orders placed after December 16 will arrive by December 24.

Shipping

Business Days & Holidays

Packages do not ship from our distribution centers on Saturdays or the following U.S. holidays:

Hawaii & Alaska

For shipments to Hawaii and Alaska, we offer USPS (Priority), 2- Day and 1-Day shipping services.

P.O. Box, International Shipping, APO/FPO/DPO Military Addresses

We are unable to ship to P.O. Boxes, international, and military addresses at this time.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.

Restricted Hazardous Items

Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover and fragrances). These items are required by the U.S. Department of Transportation to be shipped by ground-only transport due to air transport restrictions and regulations.
 
All orders containing hazardous materials can only be shipped via ground to addresses within the continental U.S. and cannot be shipped to Alaska, Hawaii, U.S. territories, PO Boxes or APO/FPO addresses.

Tracking Orders

Sign into your account and then click on your order number. Once your order has shipped, you will see a link to at the top in green. Click this link to see the latest order status.

Lost In Transit

We are sorry, but we are not responsible for orders or items lost in transit by the carrier.

Returns & Exchanges

Our Return Policy

We accept returns and exchanges within 90 days of purchase. Returns within 90 days of purchase may be credited back to the original purchasing card or provided as a gift card. Returns after 90 days of purchase will be refunded as a gift card. Our gift cards may be used in-store, online, or for spa services.
 
Not satisfied with your purchase? Returns are FREE and designed for your convenience. Please review our returns policy below for information on returning your Bluemercury in-store and online purchases.
 
We gladly accept returns on products that are in new or gently used condition.
 
All samples are yours to keep, regardless of the return.

Gift Card Returns

Gift Cards cannot be returned or exchanged for cash. Your Gift Card should be considered and treated as cash. Lost cards may not be able to be replaced. If your card is lost please email team@bluemercury.com or call 1-800-355-6000 and a customer service representative will assist.

Damaged Products

If your product has broken glass or is leaking liquid, please email our customer service at team@bluemercury.com or call 1-800-355-6000 to arrange an exchange.

Gift Returns

We can refund gift orders as a Gift Card that can be used in stores and online at Bluemercury.com. If you are returning a gift, via mail, please email our customer service at team@bluemercury.com or call 1-800-355-6000 to arrange. Exchanges may only be conducted in-store and cannot be performed by mail.

Amazon Returns

Orders placed on Amazon.com and fulfilled by Bluemercury must be returned within 30 days and are subject to Amazon.com Terms and Conditions. See our "Returns & Refunds" policy on Amazon.com for the most up-to-date information.

Product Recalls

The following products were sold at Bluemercury.com and were recently recalled. The information is based on communication provided by the manufacturer.